Effective Date: 4th January 2025
At Celesthyum Blue, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward returns and refunds process.
Please read the following policy carefully to understand your rights and responsibilities.
1. Return Eligibility
You may return a product within 30 days from the date of delivery if:
- The product is unused and in its original packaging.
- The product is undamaged, with no signs of wear or misuse.
- The product is not a final sale or customized item, which cannot be returned unless defective.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number, the product(s) you wish to return, and a brief explanation for the return.
- Return Approval: Our customer support team will review your request and provide you with instructions on how to proceed with the return.
- Return Shipping: Once your return is approved, you will need to ship the product back to us at the following address:
- Address: Fountain Springsville Estate, Number 26, Sangotedo, Island, Lagos State, Nigeria.
You are responsible for the cost of return shipping unless the return is due to a defective or damaged product, or we have made an error with your order.
3. Refund Process
Once we receive the returned product and confirm that it meets the return criteria:
- We will process your refund within 7-10 business days.
- The refund will be issued to the original payment method you used for your purchase. Depending on your payment method, it may take additional time for the refund to reflect in your account.
4. Non-Refundable Items
The following items are non-refundable:
- Products that have been used, damaged, or altered.
- Customized items or products purchased during a promotional sale (unless defective).
- Final sale items marked as non-returnable.
5. Damaged or Defective Products
If you receive a product that is defective or damaged, please follow the return process outlined above. We will provide you with a full refund or replacement at no additional cost to you.
To ensure a smooth process, please include photos of the damaged or defective item when you contact us.
6. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original product for a refund and place a new order.
7. Return Shipping Fees
If the return is due to a product defect or an error on our part (e.g., incorrect item shipped), we will cover the return shipping fees. In all other cases, the return shipping costs are the responsibility of the customer.
8. Processing Time
After we receive your return, please allow up to 7-10 business days for us to process the return and issue your refund. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
9. Late or Missing Refunds
If you haven’t received a refund after the processing period, please check your bank or payment provider. If there is still no refund, contact us at [email protected], and we will investigate the issue.
10. Contact Information
If you have any questions regarding returns or refunds, or if you would like to initiate a return, please contact us:
- Email: [email protected]
- Phone: [Insert your phone number, if applicable]
- Address: Fountain Springsville Estate, Number 26, Sangotedo, Island, Lagos State, Nigeria
11. Changes to the Returns and Refunds Policy
We may update or modify this policy from time to time. Any changes will be reflected on this page with an updated effective date. By making a purchase, you acknowledge and agree to the terms of this policy.
Thank you for shopping with Celesthyum Blue! We strive to provide the best customer experience, and we are here to assist you with any questions or concerns regarding your purchase.